Warranty & Support

Northern Lite Truck Campers carry a 6 year structural warranty which I doubt you will find anywhere else in the RV Industry. Such is the build quality and strength of the camper, claims are virtually non existent. But it is good to know you are covered.

All the components in the campers, such as the Dometic refrigerator and the Happijac electric remote control jacks, carry their manufacturer’s warranty. 

We at Northern Lite Australia facilitate those warranties. If you have a problem (which is unlikely) we together find the nearest repairer for that problem and get them parts and instructions by the first available courier, which is rarely more than 2 days to anywhere in Australia.

While some claim to have a network of service centres in reality they are few and far between. What good is a caravan type repairer if you need an electrician or a plumber/gasfitter? The most important thing to you, and us, is getting any problem you have fixed and you back on the road with a minimum of delay. We know this from experience.

We are contactable 24 hours a day, 7 days a week (with discretion). Northern Lite in Canada are also readily available to us should the need arise. I have received parts (for other manufacturer’s campers) in as little as 2 days from Canada and USA. 

When you are travelling, the last thing you want is to have to wait 2 weeks or more for a repair under manufacturers warranty, as is often the case. So if, for example your hot water system fails, we will organise to send you a replacement unit and have it fitted and then have the faulty unit returned to us and we will have it repaired under warranty. For Northern Lite campers I have most replacement units in stock. 

It’s all part of our Extra Yard Warranty.